Shipping policy
Shipping Policy
Last updated: August 27, 2026
1. Where We Ship
We ship to addresses in the United States (including Alaska and Hawaii), Canada, the United Kingdom, and Australia.
We are unable to deliver to PO boxes, APO/FPO addresses, or freight-forwarding addresses. Orders placed to those destinations may be cancelled and refunded in full.
2. Shipping Cost
Shipping is free on every order. There are no handling fees, no surcharges, and no minimum order value.
3. Processing Time
Orders are processed Monday to Friday, excluding public holidays.
Your order is prepared and handed to the carrier within 1–2 business days of purchase. Orders placed after 3:00 PM ET, or on a weekend or holiday, begin processing on the next business day.
During sales and peak seasons, processing may take up to 3 business days.
4. Delivery Time
| Destination | Estimated delivery after dispatch |
|---|---|
| United States (contiguous) | 3–7 business days |
| Alaska and Hawaii | 5–10 business days |
| Canada | 7–14 business days |
| United Kingdom | 7–15 business days |
| Australia | 8–16 business days |
Total time = processing time + delivery time.
Orders for the United States ship from a fulfilment centre inside the United States, which is why domestic orders arrive in days rather than weeks. Orders for Canada, the United Kingdom, and Australia are shipped internationally and take longer.
All delivery windows are estimates provided by the carrier, not guarantees. They can be affected by weather, carrier backlogs, customs clearance, incorrect addresses, and other events outside our control. We are not liable for delays once a parcel is in the carrier's hands, but we will always help you trace it.
5. Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves the fulfilment centre.
Tracking information can take 24–72 hours to show its first scan. A tracking number that shows no movement in its first days does not mean the parcel is lost — it usually means it has not yet been scanned into the carrier's network.
If you have not received a tracking number within 4 business days of your order, please check your spam folder and then contact us at thedreamingcase@gmail.com.
6. Multiple-Item Orders
Orders containing more than one topper — including our 2 + 1 Free bundle — may be dispatched in separate parcels that arrive on different days. Each parcel has its own tracking number. If part of your order arrives and the rest has not appeared within 5 business days, contact us and we will trace the remaining parcels.
7. Incorrect Addresses
Please check your shipping address carefully before completing checkout. We ship to the address exactly as entered.
You can request an address correction within 12 hours of ordering by emailing thedreamingcase@gmail.com. Once the parcel has been dispatched, the address can no longer be changed.
Parcels returned to us because of an incomplete or incorrect address, or because delivery was refused or went unclaimed, can be reshipped once the correct address is confirmed; the cost of reshipping may be charged to the customer.
8. Lost, Stolen, or Undelivered Parcels
If tracking shows no movement for 10 consecutive business days, contact us and we will open an investigation with the carrier.
If a parcel is confirmed lost in transit, you will receive a free replacement or a full refund, at your choice.
If tracking shows the parcel as delivered but you cannot find it, please check with household members and neighbours and look around the property first, then contact us within 7 days of the delivery scan. Parcels stolen after a confirmed delivery are not our responsibility, but we will help you file a carrier claim and we handle these cases reasonably.
9. Damaged in Transit
If your parcel arrives visibly damaged, photograph the box and the contents before discarding anything and contact us within 48 hours of delivery. See Section 4 of our Refund & Return Policy.
10. Duties and Import Taxes
Orders delivered within the United States ship domestically, so there are no customs duties or import charges.
For deliveries to Canada, the United Kingdom, and Australia, any customs duties, import taxes, or brokerage fees are set by the destination country and are the responsibility of the recipient. These charges are collected by the carrier or customs authority, not by Truform, and are not included in the price you pay at checkout. Refusing a parcel to avoid these charges is treated as a customer-initiated return.
11. Contact
Truform — Email: thedreamingcase@gmail.com Monday to Friday, replies within 1–2 business days.